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Returns policy
In the unlikely event that you receive goods that are faulty please inform us by using the
online support system where you will be issued with a returns number,
this must be done within 14 days of receipt of your order and the goods returned to us within 30 days via recorded delivery.
If the goods are found to be faulty they will be replaced free of charge.
In the event that you receive an item that is not wanted or required, please inform us by using the
online support system where you will be issued with a returns number,
this must be done within 14 days of receipt of your order and the goods returned to us within 30 days via recorded delivery.
The goods must be returned in the original packaging and be deemed re-saleable. A refund will then be issued within 28 days.
Please return the goods to the address below:
Returns Department
Alternative Gifts Limited
The Innovation Centre
Mewburn Road
Banbury
Oxfordshire
OX16 9PA
United Kingdom
Money Back Guarantee
At Alternative Gifts, customers always come first and satisfaction is fully guaranteed. You may return any item that is in a resalable condition by following the instructions provided with the shipment, and Alternative Gifts will credit your account less any processing charges incurred by Alternative Gifts.
Due to inconsistencies with Royal Mail's postage service, please inform Customer Support stating your full order details if you haven't received your order via Royal Mail within 14 days of its despatch date. Your satisfaction is our highest priority.
Please be aware that if the item you have ordered is unwanted the original shipping costs will be deducted. If you have chosen APC as your despatch method they will attempt to deliver to your chosen shipping address up to a maximum of three times. If there is no contact from you to APC to either collect or deliver on a suitable day, then the return of the product to Alternative Gifts will incur a £6.00 penalty which will be deducted from your refund.
Credit Card Guarantee
Please be assured that when you order from Alternative Gifts your credit card details are protected by the industry standard SSL (Secure Socket Layer), this encrypts all of your personal details including your credit card details.
We are so confident that shopping at Alternative Gifts is secure that we guarantee it!
In the unlikely event that a fraudulent transaction is processed on your credit card because we have been negligent in safeguarding your credit card details, we will reimburse you your outstanding liability of up to £50.
You will need to inform your card issuer in accordance with its own rules and procedures. UK High Street banks sign up to a Bankers Code of Conduct which ensures that you are only liable for the first £50 of a fraudulent transaction if you comply with the card issuer's rules.
WEEE Regulations for disposal of Waste Electrical and Electronic Equipment.
Look out for this symbol!
If the symbol shown here is found on any of your goods, it means that the product is classed as Electrical or
Electronic Equipment and is covered by the WEEE Regulations.
Waste Electrical and Electronic Equipment
The Waste Electrical and Electronic Equipment Regulations (2006 No. 3289) (WEEE) have been put in place to
ensure that products are recycled using best available treatment, recovery and recycling techniques to ensure
human health and high environmental protection.
When you have finished with a WEEE product, please do not put in your domestic waste bin, as it will not be
recycled. Please use one of the following disposal options instead:
Recycle:
To ensure that your WEEE is recycled in accordance with the regulations, you must ensure that the goods are not
put in the bin, but are separately disposed of by taking the WEEE to your local designated collection facility.
This would normally be your local civic amenity site (recycling centre). To locate your local site,
contact your authority
or go directly to the listing of approved sites where you'll see they are
arranged by county.
It is likely that approximately 1000 civic amenity (CA) sites will be upgraded to Designated Collection
Facilities (DCFs) where consumers of WEEE from private households can deposit their WEEE.
Hand the old equivalent product back to the retailer:
Alternatively when you purchase a replacement product, hand the old equivalent product back to the retailer.
They should accept it as a requirement under the WEEE Regulations (2006 No. 3289) unless they are a member of
the Distributor Take Back Scheme (DTS).
Terms of Web Site Use and Disclaimer
PLEASE READ THESE TERMS OF USE AND DISCLAIMER CAREFULLY, by using this site you are agreeing to these terms of use,
if you do not agree with any of the terms of use you may not use this site.
Copyright:
All site design, text, graphics, logo's, user interfaces, software, and the selection and arrangements thereof are (c) 2008,
Alternative Gifts Limited. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print hard copy portions
of this site for the sole purpose of placing an order with Alternative Gifts Limited. Any other use of materials on this site,
including reproduction for purposes other than those noted above, modification, distribution, or republication, without prior
written permission of Alternative Gifts Limited is strictly prohibited.
Disclaimer:
THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS,
ARE PROVIDED ON AN 'AS IS' BASIS WITH NO WARRANTY TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALTERNATIVE GIFTS LIMITED MAKES NO
REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE INFORMATION, CONTENT,
MATERIALS OR PRODUCTS, INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ALTERNATIVE GIFTS LIMITED
DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. ALTERNATIVE GIFTS LIMITED WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE,
INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL PUNITIVE AND CONSEQUENTIAL DAMAGES.
Price and availability information is subject to change without notice.
Statutory rights
None of these terms affect
your statutory rights as a consumer.
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