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Complaints procedure
Our Aim
Our aim is to deal with any problems and difficulties quickly and fairly.
We will do this by: monitoring all complaints and suggestions to help us identify what is going wrong and how we can improve;
and by having a system which is
- easily accessible and well publicised
- is simple to understand and use is speedy, with established time limits for action, and keeps people informed of progress
- is fair, with full and objective investigation procedures
- maintains the confidentiality of both staff and customers
- effectively addresses all the points at issue, and provides appropriate redress
- provides information to management so that services can be improved
How to Complain
If you feel you have a complaint then please contact our Customer Services Department.
Email: customerservice@alt-gifts.com
Tel: 0870 200 6272
Or write to:
Customer Services
Alternative Gifts Limited,
The Innovation Centre
Banbury
Oxfordshire
OX16 9PA
United Kingdom.
Company Registration : 6182519
You will be informed within 3 working days of our reply to your complaint. We will explain what actions we intend to take to resolve
the complaint.
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