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Money Back Guarantee
At Alternative Gifts, customers always come first and satisfaction is fully guaranteed. You may return any item that is in a resalable condition by following the instructions provided with the shipment, and Alternative Gifts will credit your account less any processing charges incurred by Alternative Gifts.
Due to inconsistencies with Royal Mail's postage service, please inform Customer Support stating your full order details if you haven't received your order via Royal Mail within 14 days of its despatch date. Your satisfaction is our highest priority.
Please be aware that if the item you have ordered is unwanted there is -5% charge and the original shipping costs will also deducted. If you have chosen APC as your despatch method they will attempt to deliver to your chosen shipping address up to a maximum of three times. If there is no contact from you to APC to either collect or deliver on a suitable day, then the return of the product to Alternative Gifts will incur a £6.00 penalty which will be deducted from your refund.
Credit Card Guarantee
Please be assured that when you order from Alternative Gifts your credit card details are protected by the industry standard SSL (Secure Socket Layer), this encrypts all of your personal details including your credit card details.
We are so confident that shopping at Alternative Gifts is secure that we guarantee it!
In the unlikely event that a fraudulent transaction is processed on your credit card because we have been negligent in safeguarding your credit card details, we will reimburse you your outstanding liability of up to £50.
You will need to inform your card issuer in accordance with its own rules and procedures. UK High Street banks sign up to a Bankers Code of Conduct which ensures that you are only liable for the first £50 of a fraudulent transaction if you comply with the card issuer's rules. |
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